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Terms and Conditions

all the small print

The membership plan is open to adults and patients over 11 years old (and children under 11 if you wish to take advantage of the benefits).

 

The terms and conditions of our plans include:

  • Payment is by monthly or annual Direct Debit
  • Treatment is free for children under the age of 11. This includes dental health checks, oral hygiene advice including fissure sealants, fillings and extractions on baby teeth (up to 2 per year). Extensive treatment or treatment required on adult teeth will be charged separately. Children covered by this benefit must be under 18 years of age and are only covered whilst membership of the parents is maintained
  • Benefits include an oral hygiene appointment and dental health check appointment every 6 months of Membership term, plus any necessary x-rays
  • Terms and conditions are reviewed every 6 months and are subject to change
  • To be able to offer these fantastic benefits, membership is strictly limited and benefits can be revised at any time

 

 

Cancelling Your Membership

 

If you find you ever wish to end the agreement you can do so simply by giving us one month’s notice.

If you have any questions about our services, please call in at reception and speak to our friendly and helpful staff. Alternatively please telephone for further information.

Complaints procedure

At Belmont, our aim is to react to complaints in a positive way. If you feel that there is something that you are concerned about, or you have a complaint about some aspect of your care, let us know so that we can learn from our mistakes and make every effort to put it right for you. When patients do complain they will be dealt with courteously and promptly so that the matter is resolved as quickly as possible. The following procedure is based on these objectives.

 

  1. You may wish to contact the practice with your concerns either by telephone, e-mail, letter, or by speaking to a team member directly. All complaints and concerns that you wish to make, by either method, will be dealt with professionally and efficiently.
  2. If we receive a complaint by telephone, it will most likely be the receptionist that you will speak to. She will make a written record of your complaint and make an entry to a complaints form. We will try to resolve any issues at this time.
  3. It may be the case, that the person that you make the complaint to is unable to resolve the matter. The complaint will be logged, passed onto the principle dentists and then you will be contacted and your complaint acknowledged within 10 days.
  4. We will deal with any complaint promptly and promise to resolve the majority of these to your satisfaction immediately. We aim to resolve all other matters within 10 days. In any event we aim to resolve all matters within a maximum of 3 months.
  5. You will be kept up to date with the progress of your complaint on a regular basis and these updates with be logged on the complaint form.
  6. Complaints will be reviewed at practice meetings and corrective actions will be planned to ensure that the situation doesn’t occur again. We will use all complaints as constructively as possible to ensure that our patients are receiving the best possible care.
  7. We aim to resolve any complaints directly, however, in the circumstance that you or the dental practice are not satisfied with the result of the complaint procedure then a complaint can be referred to an external body. In this instance, please contact The Dental Complaints Service help line on 08456120540, or visit www.dentalcomplaints.org.uk. The Dental Complaints Service is an independent service which is funded by the General Dental Council. It is independent from the government and from the NHS. Complaint forms and information sheets are available on request from the practice. Alternatively you may complain to the Care Quality Commission, telephone 03000 616161, or The General Dental Council, 37 Wimpole Street, London, W1M 8DQ.

Thank you.

  • "Angela was excellent. She kept me continually informed of what she was doing.  Her thoroughness, coupled with her careful informative approach is to be highly recommended, as was the end result."

    Paul D,

  • "I am delighted with my implants which were fitted three years ago. The procedure itself was pain-free (something I particularly liked). I was told what to expect at each stage of the operation.  Angela, my dentist has a calming, positive manner which which is appreciated.

    Getting implants was one of my better decisions. They are rock solid and blend in very well with my other teeth. They have given me my smile back. "

    Helen Forsyth,

  • I have to say how I am so very impressed with service you have provided to us both... ...I find Julie in reception is always very helpful and always try and works round my work commitments.

    Louise and Jack, Durham,

  • My smile has been restored, my confidence lifted to new heights. My teeth are fab-u-lous. Thankyou so much.

    A. Blair,

  • Not enough 'Thanking' words can describe the massive, perfect dental work I had, with a flexible schedule, in order to accomplish a wonderful result. The way all staff followed up on my progress from what can be described as a major work to the smallest detail, in order to have healthy teeth. I can say Thank you and God Bless your positive attitude.

    Majed Badghaish,

  • “I have climbed Everest – a real challenge for me. Going to the dentist, an even bigger one for me – but this practice is absolutely fabulous and a real pleasure to have treatment and build up confidence!”

    J. Sandlands,

  • "On the occasion I needed to use the out of hours service, I found it to be excellent. I was able to see my own dentist, on a Sunday afternoon and had brilliant treatment."

    Mr David Clement,

  • "Just had Zoom whitening treatment, so pleased with the results, and the two hour treatment was completely stress free, due to the relaxed, friendly atmosphere, created by everyone who works there."

    Mrs Susan Quinn,

  • "I am truly delighted by the improved appearance of my teeth. It was easier and the result so much better than I even imagined."

    Mrs Jackie Sharp,

  • "Throughout my many visits to the Belmont Practice, I have noticed how efficient, friendly and professional everyone, whom I have been in contact with,has been. You and your colleagues all work in harmony to produce an amazing standard of service."

    Mr Warren,